GENERAL CONDITIONS OF SALE
he offer and sale of products on our website ("ironitro.com") are governed by these General Conditions of Sale. Products purchased on ironitro.com are sold directly by NITRO S.r.l. ("IRONITRO"), with registered office in Italy, Via Galileo Galilei, 1 Trav II San Zeno al Naviglio Brescia - Italy, Enrolled Reg. Imp., C.F. and VAT no. 03963910983.NB: We try to constantly update our site, but receiving material from the Manufacturers weekly it can happen that there is an update of the products in terms of design and consequently that the photos published by the site differ minimally from the product actually shipped. We would like to clarify that the Code of the Manufacturing Company and that of the product we send is always the same and that it is our priority to change the specifications as soon as possible, even online. You can request any information from NITRO SRL through our assistance services: contact Customer Service. If you need more information go to the area contact Customer Service. You can find information about orders and shipments, refunds and returns of products purchased on IRONITRO.COM Remember that you can always contact NITRO SRL, by e-mail (info@ironitro.com) or by phone at +39.045.88.40. 979.
For any other legal information, consult the sections:
Right of withdrawalGeneral conditions of salePrivacy Policy-------
Important shipping regulations:
Orders will be processed and shipped in chronological order of arrival.
Bulky items that require additional processing (packing filling etc.) see punching bags and bulky or heavy gym equipment, which require longer processing times, in peak periods where orders may accumulate, the aforementioned orders in processing may be subject to delays beyond the 5 working days indicated in the general conditions of sale. These orders will be processed and processed according to our production capacity always and in any case with the aim of delivering in the shortest possible time.
We are also exempt from any courier delays caused by force majeure (strikes, road works, areas that are difficult to reach, extraordinary events, natural events, areas closed to traffic etc.) that do not depend on our will '.
Orders for bulky punching bags and gym equipment for administrative and logistical reasons cannot be purchased with cash on delivery.
DIRECTIVES TO FOLLOW DURING THE DELIVERY / WITHDRAWAL OF THE GOODS:
The courier delivers in front of the house and does not deliver to the floors.Before signing the delivery note, check that the number of packages delivered corresponds to the number of packages written on the BRT note and in this email. If you sign that you have received a number of packages greater than those delivered, we will not be able to open the refund procedures for lost packages.
Carefully check the package upon receipt and report any anomaly (Eg parcel closed with courier's tape; damaged box or cellophane, wet parcel) directly on the transport document or waybill by affixing the words "WITH CONTROL RESERVE" and any description of the damage (as required by the Civil Code (art. 1698)).
WE RECOMMEND IN ANY CASE whether it is an intact or damaged package TO REPORT THE DECLARATION directly on the transport document or waybill "WITH RESERVE OF CONTROL"
Please Note: Without this specific reserve we will not be able to activate the procedure for damages or replacement of the damaged material.
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Standards:
1.1 The Seller offers for sale, on ironitro.com, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".
1.2 When we speak of "consumer" we refer to any natural person who acts on ironitro.com for purposes not related to his commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", we invite you to refrain from concluding commercial transactions through ironitro.com.
1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.
1.4 These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on ironitro.com between users of ironitro.com and the Seller.
1.5 The General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Seller who are present on ironitro.com through links, banners or other hypertext links. Before submitting orders and purchasing products and services from subjects other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the supply of services by third parties other than the Seller or for the conclusion of electronic commerce between users of ironitro.com and third parties.
2. How to conclude the contract with NITRO SRL
2.1 To conclude the purchase contract for one or more products on ironitro.com, you must fill out the order form in electronic format and transmit it to the Seller, electronically, following the relative instructions.
2.2 The order form contains a reference to the General Conditions of Sale, and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product and the delivery methods of the products purchased, the shipping and delivery costs, a reference to the conditions for exercising your right of withdrawal and the methods and times for returning the products purchased.
2.3 The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order.
2.4 Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the information on the right of withdrawal, to print a copy through the print command and to memorize them or reproduce a copy for your personal use.
2.5 The order form will be archived in our database for the period of time necessary to process orders and in any case within the terms of the law.
2.6 Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.
2.7 The language available for concluding the contract with the Seller is Italian.
2.8 Once the contract is concluded, NITRO srl will process your purchase order.
2.9 The Seller may not process your purchase orders which do not give sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not followed up on your purchase order specifying the reasons. If the products presented on Ironitro.com are no longer available or on sale at the time of your last access to the site or when the order form was sent, the Seller will notify you promptly and in any case within thirty (30 ) days from the day following that in which you have sent your order to the Seller, the possible unavailability of the products ordered. In case of forwarding the order form and payment of the price, the Seller will refund what you have already anticipated.
2.10 With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not share some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products on ironitro.com.
2.11 By submitting the order form, you confirm that you know and accept the General Conditions of Sale and the additional information contained in Ironitro.com, also referred to via links, including the General Conditions of Use and the Privacy Policy and the Information on right of withdrawal.
2.12 Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing a summary of the information already contained in the order form (General Conditions of Sale, Information on the right of withdrawal, information on the the essential characteristics of the product and the detailed indication of the price, the means of payment and the delivery costs).
3. Guarantees and indication of product prices
3.1 On ironitro.com only original and top quality products are offered for sale. These products are purchased directly from the Seller at the manufacturers, producers and retailers carefully selected for their rigorous quality controls.
3.2 The Seller does not sell used products, irregular or of inferior quality to the corresponding standards offered on the market.
3.3 The essential characteristics of the products are presented on ironitro.com within each product sheet. However, the images and colors of the products offered for sale on ironitro.com may not correspond to the real ones due to the effect of the Internet browser and the monitor used.
3.4 Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
3.5 Purchase requests from countries not included in the European Union cannot be accepted by the Seller.
3.6 All products come with the original manufacturer's label. We ask you not to remove the label from the products purchased, of which they form an integral part.
3.7 In the event of exercising your right of withdrawal, the Seller has the right not to accept the return of products that do not have an original label or that have been altered in their essential and qualitative characteristics or that have been damaged.
4. Payments
4.1 To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated on the order form.
4.2 In the event of payment by credit card, the financial information (for example, the credit / debit card number or the expiry date) will be forwarded, via an encrypted protocol, to Banca Sella or to other banks, which provide the related remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relative refunds in case of any product returns, following exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the fraud commission on ironitro.com. The price for the purchase of the products and the shipping and delivery costs, as indicated in the order form, will be charged to your bank account at the time of shipment of the products purchased.
5. Shipping and delivery of products
5.1 To find out the specific shipping and delivery methods for the products, access the Shipping section in the Customer Service area. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered by you fully known and accepted at the time of transmission of the order form.
6. Customer support
6.1 You can request any information through our support services: contact Customer Service via email. sales@ironitro.com
7. Right of withdrawal
7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within ten (10) working days, starting from the day of receipt of the products purchased on ironitro .com. On the other hand, it is not possible to change the chosen article with another.
7.2 To withdraw from the contract you must use the Return Form.
7.3 In this case, you must return the products to the Seller by delivering them to the courier for shipment within ten (10) working days from when you received the products.
7.4 The only expenses charged to you are those for returning the purchased products.
7.5 If you decide to use the forwarder indicated by the Seller in the Return Form, you will not, however, have to pay the costs of returning the purchased products in your person. The payment of the return costs of the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any payment obligation towards the shipper. For the payment of the refund, the Seller will in fact retain a lump sum payment from the refund equal to the cost previously incurred for the shipment and delivery of the purchased products to your home. Furthermore, from the moment of return of the purchased products to the forwarder indicated by the Seller in the Return Form, the Seller exonerates you from any liability in case of loss or damage to the products during transport.
7.6 If you decide to use a forwarder other than the one indicated by the Seller in the Return Form, you will have to pay the costs of returning the purchased products yourself. In this case, the cost previously incurred for the delivery of the purchased products to your home will also be reimbursed, however, you will remain responsible for any loss or damage to the products during transport.
7.7 The Right of Withdrawal - in addition to compliance with the terms and methods described in the previous points 8.1, 8.2, 8.3 and 8.4 - is understood to be exercised correctly if the following conditions are also fully respected: the Return Form. must be correctly completed and sent to the Seller within ten (10) working days of receipt of the products; the products must not have been used, worn, washed or damaged; the original manufacturer's tag must still be attached to the products, which forms an integral part of the goods; the products must be returned in their original packaging, the returned products must be sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept garments from the same order, returned and shipped at different times; returned products must be delivered to the shipper within ten (10) working days from the date you received the products.
7.8 If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 8, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.
7.9 The sums will be refunded to you in the shortest possible time and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, a once the correct execution of the terms and conditions indicated above has been verified, as indicated in paragraph 9.7.10 If the methods and terms for exercising your right of withdrawal, as specified in this paragraph, are not respected, you will not be entitled to a refund of the sums already paid to the Seller; however, you can get back, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the amounts already paid for their purchase.
8. Timing and methods of reimbursement
8.1 After the return of the products, the Seller will carry out the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are successfully concluded, the Seller will send you by e-mail, the relative confirmation of acceptance of the returned products.
8.2 Whatever the payment method used by you, the refund is activated by the Seller in the shortest possible time and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of returned products.
8.3 If there is no correspondence between the recipient of the products indicated in the order form and who made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be performed by the Seller, in any case, towards the person who made the payment.
8.4 The Seller indicates which courier to return the products to the courier, using the pre-printed adhesive label attached to the package containing the products, you can return the products to the Seller, without paying the necessary expenses in person. According to the methods and terms provided for the exercise of the right of withdrawal, this method in fact allows the Seller to pay directly, on your behalf, the costs of returning the purchased products, freeing you from any payment obligation to the shipper. This method also allows you to check, at any time, where each package is located, freeing you from any liability in case of loss or damage to the products during transport.
8.5 If you decide to use a shipper other than the one indicated by the Seller to return the products, the shipping costs will be at your expense, including the responsibility in case of loss or damage to the products.
9. Privacy
9.1 You can obtain information on how we treat your personal data by accessing the Privacy Policy.
9.2 Please also read, if you have not already done so, our General Conditions of Use because they contain important indications on how we treat the personal data of our users and on the security systems adopted.
9.3 For any other information on our Privacy Policy you can send requests to the following email address: info@ironitro.com or to the address of our registered office, Nitro S.r.l. Via Galileo Galilei, 1 Trav II - 25010 San Zeno al Naviglio Brescia Tel. 333 83.27.200
10 Applicable law and settlement of disputes
10.1 The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects of electronic commerce.
10.2 In the event of disputes between the Seller and each end user, the court of Brescia Italy is exclusively established as the competent court.
11. Modification and updating
11.1 The General Conditions of Sale are modified from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on ironitro.com.